There are a number of reasons why PDF files may refuse to open. When I clicked Check for Updates, nothing happened, except the program stayed open, and has done so ever since. Open Explorer or press Windows + E to launch it on the PC. This will prompt you with a page, at the top of which you will see three options. I took a snapshot of the adobe installation that I tried to perform just now. ![]() ![]() Adobe xi crashes when opening pdf You may try removing Adobe Reader DC using the Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution I tried many of the suggestions here.
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